Rental Policies

Frequently Asked Questions

What are your business hours?

Monday - Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

We are closed the following days in observance of federal holidays:

New Year’s Day Memorial Day

Independence Day Labor Day

Thanksgiving & Black Friday Christmas Eve & Day


Do you accept walk-ins?

Yes! You are more than welcome to stop by our showroom within our business hours to view our rental products and linen colors in person, no appointment required! We will be here to answer any questions you may have as well.

What hours do you offer deliveries and pick-ups?

The Party Pros delivery hours are Monday through Friday 9:00 am - 4:00 pm. In the event that delivery/pickup is required to be outside of those hours, it is up to manager approval and subject to extra fees. However, the majority of venues that we work with are compliant with Friday delivery and Monday pickup for events that take place over the weekend, if approved.

What is your delivery charge?

We will gladly deliver to the Portland Metro area and Western Oregon, as well as Southwest Washington. See below for our most popular delivery areas. Please call our showroom for the delivery price if you do not see your area listed below.

Hillsboro: $50.00 (roundtrip)

Portland Metro Area: $60.00 (roundtrip)

Yamhill County Wine Country: $70.00 (roundtrip)

What all does the standard delivery fee cover?

Our delivery and pickup charge assumes all rental items can be placed immediately adjacent to our truck OR there is a hardscape upon which heavy objects can be wheeled a maximum of 100 ft with no stairs or obstructions narrower than 48 inches (grass, gravel, and dirt are not hardscapes). In the event delivery is beyond this assumption, an additional labor charge of $45 per person/per hour will be applied to the contract with a minimum of $22.50. Also, please be aware that our trucks are 13.5 feet tall and cannot pass under tree branches or utility wires at or below that height.

Is there a minimum order required?

There is no minimum order required. The Party Pros is happy to help you, regardless of the size of your rental needs.

How long is a rental period?

A typical rental period is up to 72 hours, which covers Friday - Monday for weekend events. These 3-day rental prices are displayed on our website and are the minimum price per item even if rented for less than 3 days. If you would like to keep any items longer than 3 days, those prices are available upon request.

What if I have to cancel my order?

We ask that any cancellations be done as soon as possible so that the items can be available for others to rent. We do prefer at least 48 hours’ notice but do understand that things can come up. The only cancellation policy we have is with our tents.

What are the charges if we break something?

Replacement fees vary according to the item. Replacement fees on items are available upon request.

Can I place my rental items on the sand?

None of our items can be placed on the sand. If they are, we will charge you the cost of replacing those items.

Can I place orders online?

We have a shopping cart feature where you can compile a list of rental items on our website and send it to us with your info. Be sure to make note of anything important in the comment box - like the delivery address (if not the same as the billing address) or special requests. If you need linens but do not know what size, you can request it be added to the quote by telling us color, table size, and how long of a drop you would like. Our employees will review the submission and make adjustments according to availability and respond to your quote within 24-48 hours of the request. Please keep in mind that it is a quote and NOT a reservation until confirmed with the staff, and availability is subject to change until the quote has been converted to a reservation.

Do you have a price list?

You can view our prices on our website. We also have catalogs featuring our most popular items in our showroom. If there are any items without prices or aren’t clear - feel free to give us a call and we can help.

How far in advance do I need to order?

We recommend reserving your items as early as possible to ensure availability, especially during the busy summer season. If you are placing an order well in advance but do not have all of your RSVPs, we can easily adjust the numbers closer to the event date. We recommend reserving the highest expected guest count to ensure everything will be available if you need it, and then reducing it if needed before the final balance is charged. However, we will make every effort to provide items at the last minute for you.

When is the last day that I can change my order?

You may make any additions and modifications, depending on availability, up to 48 hours prior to the delivery or will-call date. Any changes requested within 24hrs of delivery may be subject to fees.

Will you set up my rental chairs and tables?

The Party Pros offers set-up and tear-down services at an additional charge. Those costs are available upon request.

NOTE: Due to the lasting effects of COVID-19, we will not be taking orders with set-up or tear down through the rest of 2021, except in special circumstances.

Do my items need to be returned clean?

We do not ask you to clean the dishware, flatware, glassware, or linens. We do ask that they be returned scraped off and free of large amounts of debris and placed in the containers in which they came in. All other items should be returned clean to avoid a cleaning fee.

How does your tent reservation work?

Tents are required to be set up by The Party Pros. Tent set-up is included in the rental fee, but please keep in mind that the delivery fee is not included in that price. Reservations on tents and canopies are 25% non-refundable if canceled 30-3 days before delivery and then are 75% non-refundable if canceled 48 hours or less before delivery.

When do I need to pay for my reservation?

If you place an order within 2 weeks of your delivery/will call date, you must pay in full. Otherwise, you can pay 50% of your order to guarantee that it’s reserved. All reservations must be paid for before the day of delivery. You may pay with your card over the phone or in-person at our showroom.

How will I know that my order is accurate?

We do everything we can to ensure the accuracy of your order. One of our inside sales representatives will call or email you a week before your delivery to confirm your reservation. However, please be sure to review all of the details on your contract in order to catch any mistakes. The customer is responsible for the accuracy of the reservation.

What if something is wrong with my order?

If any of your rental items are missing or defective, please let us know right away so that we can provide a replacement and/or make adjustments to your contract. If this occurs outside of our business hours, please call the emergency line.

Will I be charged for unused items?

Any items that you do not end up using will not be refunded. If you were given the wrong item, then we are happy to switch it out for the correct item.

What are your rental policies?

Please see our terms and conditions here.

Can I special order linens?

If you would like a particular size or color linen, please call our showroom to check availability. If we do not have it available, we may be able to special order it for you. Please note that it must be a type of linen that we carry, and you will need to pay 15% of the cost in addition to the rental fee.

Can I schedule a personalized appointment?

Yes, you can! One of our sales representatives will be more than happy to customize tables for you with your desired colors and rental items. Please call our showroom at 503-844-9798 or email us at reservations@thepartypros.com to schedule an appointment today!

Can you come out to my event location to see if the tent/dance floor, etc. will fit?

Yes, of course! We offer complimentary site visits where one of our employees will measure out the area to see what size tent, dance floor, stage, table configuration, etc. will fit. Please call our showroom at 503-844-9798 or email us at reservations@thepartypros.com to schedule a site visit today!

Serving the Portland metro area with all your special event and party rental needs.